10-24-2008 08:06 PM
I had some problems with my computer, especially Outlook 2003. Now the computer is back up and running, but I can't locate my old email messages, calendar, etc. I wanted to sync my BB8320 to my laptop and restore the information from the BB to the laptop. But when I try to sync, I get this error (It's long, sorry.):
<blockquote>MS Exchange user profile "MS Outloook Internet Settings" does not exist, has been changed or removed from your PC. Using MS Exchange user profile 'Outlook' in place of the missing user profile.
You may have to re-configure folder selections for MS Outlook or MS Exchange.
I know this is an Outlook problem but don't have a clue where to start correcting it. Thanks for the help.
10-24-2008 09:09 PM
Hi and welcome to the forums:
I think this will help:
If you need more info please ask! If not please resolve the thread using the options by the Kudos’ star, Just place the check in the Post that answered your question, Thanks
10-25-2008 04:59 PM
Thanks for the suggestion. It was way over my level of expertise though and I didn't know how to do it. However, I went into the Sync again, and set the synchronization for Address Book, Tasks, Notes, and Calendar to export, and it worked. It seems some of my Address Book is still missing, but enough is there that I can recognize it.
I would like to figure out what you suggested because I think that might be what I need to do to recover my missing emails, the rest of my address book, etc. that I lost when I did whatever it was to my laptop and lost it.
Thanks for your help.
10-25-2008 05:03 PM
Are you setup on a BES server?
And what parts did you not understand?
10-27-2008 06:37 AM
No, I'm not set up on BES. Parts I didn't understand?
Complete the appropriate resolution for the cause of the issue.
The public folder store is not loaded.
Load the public folder store.
I didn't know how to load the public folder, or even if I had one.
The protocolSettings in Active Directory have been set to deny MAPI connections.
Microsoft Exchange 2003 SP2 and Microsoft Exchange 2007 SP1
Complete the following steps:
Note: It can take anywhere from 15 minutes to 2 hours for this change to take effect.
Note: By default the Multi-valued string is blank which means that no value is defined and MAPI access is allowed.
I don't know where the Active Directory is, or if the MAPI connections are denied.