Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Desktop Software for PC

New Contributor
Posts: 4
Registered: ‎06-03-2008

Userinit.exe Error when loading BlackBerry Software

Hopefully, someone has come across this.

I have loaded the BlackBerry software on a new Acer laptop and after rebooting, I get the following error:


The exception unknown software exception (0x0eedfade) occurred in the application at location 0x7c812aeb.


I thought at first that it was a memory error with the new laptop. So, I replaced the ram and I still received the same problem.

I then returned the laptop and received another and it's giving me the exact same error message.

There are no events in any of the errors logs.

Any thoughts?

Please use plain text.