I posted a similar message on some other BlackBerry forum sites yesterday, but let me post it here with some slight edits since it looks like a lot of people are still looking for a solution at this forum site.
When the BlackBerry's customer service line couldn't help me a few days ago, I contacted Verizon and one of their customer service people in Mankato, Minnesota was extraordinary. He wasn't aware of the problem as yet (I told him to alert Verizon, even at this late date) BUT he then checked his own on-line resources as well as his access to RIM's on-line support.
He then directed me to do the following:
- Uninstall the existing BlackBerry desktop manager software (obviously, all of the desktop manager software, not just the icon). I did a direct uninstall on Windows 7 from Control Panel and it worked fine; there are postings on some other BlackBerry forums that provide some more complicated but complete approaches if the simple "uninstall" isn't adequate for your system.
- During the uninstall process, I was asked if I wanted to delete related data as well. Since I wasn't sure what that would do, I didn't check the box and in retrospect am glad I didn't delete data. Others may have a different experience.
- Go to BlackBerry's/RIM's home page; click on Apps & Software at the top.
- Click on BlackBerry Desktop Software on the left.
- Click on BlackBerry for PC (assuming you have a PC; other options are obvious).
- Assuming you're now on the page that says BlackBerry Desktop Software for PC at the very top, do not click on the very visible downloads at the top of this page. Scroll to the very bottom of the page and click on "Download earlier versions of BlackBerry Desktop Software for PC."
- In the options box, select the software for the Windows OS (note there's also an option for a MAC operating system here).
- Then download only the top item: "Desktop Software v6.1.0 B38 (Multilanguage)"
As the Verizon customer service guy told me, be sure you've deleted the current desktop manager BEFORE doing the download. In my case, the earlier (and properly working) version of desktop software downloaded in about a minute and to my surprise and relief instantly had the correct ID for my BlackBerry Bold 9930 and even had the synchronization settings correct, although I re-checked them to be sure.
And then with much trepidation, I clicked on "Sync" and to my great happiness, everything worked fine (again). The system properly identified all the calendar and address changes in recent days (with a few requests to confirm some changes) and I'm now back to normal.
Now why couldn't BlackBerry have sent out or posted a notice to do this until they had the newer version fixed? You'd think after all the bad press, they could at least have done this one right. Thanks, Verizon, for filling in for the manufacturer.
Anyway, hope this works for everyone.
