11-23-2009 12:59 PM - last edited on 11-23-2009 01:07 PM
I sure hope someone can tell me what the solution to my problem is. I am quite the novice so please, if you have an answer, make the solution as simple as possible.When I turn on my computer and it's trying to load everything, I first get a box with Windows Installer at the top and Roxio Media Manager at the bottom, which hangs up my computer. This just happened one day out of the blue, maybe a few weeks ago. This morning I left my computer about 15min after I turned it on, and when I came back to it, the BB Desktop Manager was in the background with the box I mentioned above on top of it, and it had totally frozen up my computer and all I could do was shut my computer off with the on/off switch. I had to do this shutdown several times after trying to get my computer booted up. One day when this box above popped up I right away went to Windows Task Manager and ended the task and the box went away. My computer then booted up but was very very very slow, almost like it was freezing up, so I waited and eventually my computer booted up and it was fine. If I don't get to this box and end the task almost as soon as it pops up, it freezes my computer. I don't know if I caused something by starting to "End Task" when box popped up or not. I'm at a total loss at what to do. I don't want to have to keep doing this every day. I've come very close to just uninstalling the BB Desktop Manager. I hope there is someone out there that can understand what this problem is and can help me. I don't know if I've explained it clearly enough or not. Please help!!!