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Thebigtoe
Posts: 1
Registered: ‎10-25-2013
My Device: 9900
My Carrier: at&t

backup problems

I am trying to backup my Blackberry 9900 and everything went very quickly until it got to the "Backing Up Smartcard Options" prompt -- and now it seems to be frozen. Is there any way to get past this without losing all of the data that has already been backed up? 

 

Has anyone else had this problem?

 

 

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Hall of Famer II
sdgardne
Posts: 48,081
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: backup problems

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB29522 "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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