10-25-2013 02:57 PM
I am trying to backup my Blackberry 9900 and everything went very quickly until it got to the "Backing Up Smartcard Options" prompt -- and now it seems to be frozen. Is there any way to get past this without losing all of the data that has already been backed up?
Has anyone else had this problem?
10-26-2013 04:22 PM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!