08-30-2013 10:02 AM
08-30-2013 02:21 PM
Hi and Welcome to the Community!
While written more with Win7 in mind (I have no experience with Win8), I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.