07-03-2012 03:04 PM
Sorry to hear about your issue.
You can download the BlackBerry® Desktop Software by going to www.BlackBerry.com/DesktopManager Once on this page follow the instruction for your specific system setup.
Hope this helps. Have a good day.
07-03-2012 06:06 PM
07-04-2012 05:10 AM
whenever i try to download the desktop software it says it is installed but when i go to control panel uninstal programmes its there but it has no location usually it even has a icon on my desktop but aparently administrator permissons have been set for it not to be allowed i dont know what i have done to my laptop because i had it downloaded before without any problems. the link you sent me before when you get to the bit if you did not purchase your phone from rim please select a categary thats what i dont understand either, i dont know what option to select enterprise and so on sorry i am no good at explaining things hope you can understand what i mean
07-04-2012 09:23 AM
First, thank you for trying...but can I request one more thing? Punctuation? You see, some of us are not very good at parsing out "text speak" that lacks all punctuation, sentence structure, etc.
whenever i try to download the desktop software it says it is installed but when i go to control panel uninstal programmes its there but it has no location
I don't understand that part..."no location"? When I look, on my system, and the "Uninstall or change a program", I see a line item for "BlackBerry Desktop Software 7.0", from Publisher "Research In Motion Ltd.", the data I installed it, and the version number (184.108.40.206). What do you see, exactly?
usually it even has a icon on my desktop
And it does not have one now? Or it does? I cannot tell.
but aparently administrator permissons have been set for it not to be allowed
How do you know this? What do you see that tells you this?
i dont know what i have done to my laptop because i had it downloaded before without any problems.
Hopefully, if you can describe exactly what you see, we'll be able to figure it out.
the link you sent me before
You mean the link to download the Desktop Software, provided in post 2 above?
when you get to the bit if you did not purchase your phone from rim please select a categary thats what i dont understand either
Nor do I...I have no idea, from that description, when in the process you are being presented with that. If you can describe, step by step, how you get to that point, perhaps we can help better...but I really have no idea how you get to that step. For instance, if you told us this:
Then we could perhaps have a better idea of just what is going on. But, as described, I've really no idea.
i dont know what option to select enterprise and so on
I still have no idea what you are trying to describe. Unless you are a corporate/BES user, then there is no need to do ANYTHING with Enterprise. And, from what you are describing, I cannot figure out when (much less why) you are being presented with anything to do with Enterprise.
sorry i am no good at explaining things hope you can understand what i mean
Step by steps from you, with proper punctuation, sentence structure, bullet lists (where applicable), etc. will help greatly in understanding what you are attempting to describe.
07-04-2012 04:12 PM
If you did not purchase BlackBerry directly from Research In Motion (RIM), please contact your service provider to determine if this software has been authorized for use with your handheld.
While BlackBerry Software and associated documentation may be available for download in languages other than English, BlackBerry Technical Support will continue to offer support in English only at this time.
If you are looking for BlackBerry Enterprise Server software, please click here.
To view software for a BlackBerry product, please select a product from the drop down menu and click Select :
--- Please Select A Product -------------------------BlackBerry USB and Modem DriversBlackBerry Desktop Software (Windows OS)BlackBerry Desktop Software (Mac OS)----------------------S/MIME Support PackageBlackBerry® Curve™ 8320 smartphoneBlackBerry® 8820 smartphoneBlackBerry Smart Card Reader v2 (Updated September 28, 2010)BlackBerry Smart Card Reader v1BlackBerry Handheld Software v2.7aBlackBerry Handheld Software v2.6BlackBerry 8707g (TM)BlackBerry 8120 (TM)BlackBerry 7270 Wireless Handheld(TM)BlackBerry 5790 Wireless Handheld(TM)----------------------BlackBerry Enterprise Server Utilities
this bit i do not understand the option for i have a blackberry curve 8520
07-04-2012 06:14 PM
07-04-2012 07:05 PM - edited 07-04-2012 07:06 PM
When you send me the link to download it I am taken to this page and its asking me to choose the above options I do not know what one to choose
Given that I don't understand your situation, I have no idea what "it" is that you are attempting to download. I really want very much to help you, but I can't understand your situation, so I am completely lost. I gave you, in a post earlier, an example of what would help me (step-by-step...), but you've so far not done that, so I remain as lost as you. If you'd just do what I'm asking of you, then perhaps I could help you. But, if you leave me lost like this, I can't know what to recommend to help you. I can't see what you see, so I have only your descriptions to help guide me...and, so far, I cannot figure out what is going on, so I really don't know what to recommend to you.
Again, if you could take it slow, step by step, and describe, step by step, exactly all the things you do to lead up to the message, then I might have a way to help...but I'm lost, so I don't know what to do unless and until I have information from you that I can work with.