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New Contributor
larajadeneal
Posts: 2
Registered: ‎06-05-2012
My Device: blackberry curve 8520
My Carrier: orange

blackberry error

My phone only stays on for 5minutes when its not plugged into a charger, then afterwards the screen goes white. What should I do?
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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: blackberry error

Hello larajadeneal and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are having issues with your BlackBerry® Curve™ 8520 smartphone.

 

Does the screen display and error or remain solid white?

 

I would suggest you reinstall your device software. 

 

Use the BlackBerry® Desktop Software to backup your person data. Once your data has been saved, follow the steps in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows or KB19915 Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer.

 

After the software reload has been completed, before you restore your personal data, remove your BlackBerry from the charging source and monitor if the screen goes white as it had before.

 

If the same white screen is happening then it would be advised you contact your mobile network carrier or point of sale for hardware repair.

 

Good luck and let me know how you make out.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
larajadeneal
Posts: 2
Registered: ‎06-05-2012
My Device: blackberry curve 8520
My Carrier: orange

Re: blackberry error

My screen turns to a solid white colour, and I put this blackberry disc into a pc and downloaded a new software but when I unplugged my phone the screen went white again
Please use plain text.
BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: blackberry error

Did you follow the steps for the software reload as posted above? 

 

If so, did you encounter any errors during the reload?

 

If you haven't done so, please follow the steps to reinstall the software.

 

Should the screen remain white after you complete the reload then contact your mobile carrier or point of sale for hardware repair.

 

Cheers!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.