Desktop Software for PC

[BB8310London]

I have a blackberry 8310, I have just downloaded the BB Desktop software 5.0 on to a new computer. When I try to syncronize outlook with my blackberry the calendar does not update.  It does not give me any error, just does not update the calendar.

Can anyone hepl?

[sdgardne]

Hi and Welcome to the Forums!

Have you ensured that your version of DTM is 100% compatible with your version of Outlook? Check here:

• KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

In any event, I think that I will suggest the following steps for a complete and clean start over (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.

1) Remove your device OS update package from your PC (add/remove programs)

2) Cleanly uninstall the RIM DTM software:

• KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

3) Get a fresh download of the RIM DTM software:

• http://na.blackberry.com/eng/services/desktop/

• Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):

• KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

• http://na.blackberry.com/eng/support/downloads/download_sites.jsp

5) Install DTM to your PC

6) Install (also to your PC), the device OS package

7) Start the organizer configuration over:

• KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager

Hopefully that will get things going again.

Good luck and let us know!