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chedos
Posts: 2
Registered: ‎11-01-2012
My Carrier: mtn nigeria

how can i solve this problen i have

i have been trying to install blacberry messenger on my laptop.but it keep tell me to install kb17001

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JSanders
Posts: 80,553
Likes: 22,316
Solutions: 5,748
Registered: ‎04-01-2008
My Carrier: Verizon

Re: how can i solve this problen i have

You cannot install BlackBerry Messenger on your Laptop or PC, only on your BlackBerry device itself.

 

Using your BlackBerry browser, go to www.blackberry.com/bbm




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New Contributor
chedos
Posts: 2
Registered: ‎11-01-2012
My Carrier: mtn nigeria

Re: how can i solve this problen i have

I want to install blackberry desktop manager but it keeps telling me to install .netframework and to install kb17001
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Elite II
prince2012
Posts: 7,958
Registered: ‎06-01-2012
My Carrier: BSNL

Re: how can i solve this problen i have

 


chedos wrote :

 

I want to install blackberry desktop manager but it keeps telling me to install .netframework and to install kb17001

 


 

Hello chedos

 

Welcome to BlackBerry Support Community Forums

 

It appears that Microsoft .NET Framework is not installed on your laptop .Look at this Knowledge Base Article if you having problem in Installing BlackBerry Desktop Software.

 

KB17001 : BlackBerry Desktop Software requires Microsoft® .NET Framework 3.5 SP1 to be installed.

 

 

Prince

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