09-15-2011 01:29 PM
You can clear the Address Book database using BlackBerry Desktop Software:
09-15-2011 01:54 PM
Are you choosing the selected data box?
If so, do you know if you are active on a BlackBerry Enterprise server with this device?
09-15-2011 02:01 PM
FB, thanks for the quick reply. Yes we are using a BlackBerry Enterprise server with this device. Currently, when I go to Device, Delete Data, Selected Data, my Address Book with 6760 entries is greyed out (sorry thought I should be more specific). Can it be done thru the BB E server?
09-15-2011 02:07 PM - edited 09-15-2011 02:08 PM
OK - The database on the device will be inaccessible as long as it is enabled for wireless synchronization.
The following article should help take your through a few easy steps that will allow you to temporarily disable wireless synchronization and allow you to clear the database:
09-15-2011 03:26 PM
Good stuff. You're very welcome