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Hi and Welcome to the Community!
The problem is at the download stage (the install stage is moot since you can't save the downloaded file). The error message is completely clear...wherever you are attempting to save the downloaded file to, your Windows user account has insufficient rights to do so. You need to either:
- Save it to a place to which you have sufficient rights
- OR -
- Change your Windows user account to have additional rights
If you are on a networked computer (e.g., at work), you should probably see assistance from your local IT Support folks.
Good luck!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||
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