Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Desktop Software for PC

Reply
New Contributor
tulsyan_sumit
Posts: 4
Registered: ‎07-05-2012
My Device: curve9360
My Carrier: vodafone

mobile internet or tathering

Dear friends,
I am not able to use mobile internet through blackberry curve 9360(os 7) using data cable on my lenovo laptop running windows vista os.I have downloaded the blackberry desktop software (700_b060_multilanguage.exe) successfully on my laptop.but when I tried to connect my phone to laptop using data cable for mobile internet a error "initialization failed" shows.I am using vodafone connection with BIS service activated.Please help!
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,993
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: mobile internet or tathering

Hello,

 

Please start here:

  • KB05178 Support for tethered modem use

Note carefully that not all carriers support this function. Note further that, of those that do, many charge extra fees for it, and therefore it needs to be specifically subscribed to from the carrier. Either of those could be the case given the message you receive, so I'd recommend ringing up your mobile service provider to find out.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
tulsyan_sumit
Posts: 4
Registered: ‎07-05-2012
My Device: curve9360
My Carrier: vodafone

Re: mobile internet or tathering

Thanks!
Please use plain text.