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Desktop Software for PC

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New Contributor
rogalm
Posts: 3
Registered: ‎02-17-2013
My Device: playbook
My Carrier: wifi

new desktop version does not connect to my playbook

after installing the new desktop version, I can no longer sync my playbook.

It works with my BB but not with my playbook (that is also using the latest version).

my desktop is running win 7.

I uninstalled the desktop sw, reinstalled it again but no way to connect it to my playbook.

I get retry, update cancel message box all the time...

how can i fix this or can I get back an old desktop version?

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: new desktop version does not connect to my playbook

Hi rogalm and welcome to the BlackBerry Support Community Forums!

 

When you plug your BlackBerry PlayBook into your PC, does Windows detect the connection? Do you here the connection sound?

 

Thanks.

 

-CptS

 

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New Member
downloadjunky
Posts: 1
Registered: ‎02-23-2013
My Device: Play Book and Torch
My Carrier: Telus

Re: new desktop version does not connect to my playbook

I have the same problem after the update now my play book wont sync tried a fresh wipe new install and still no connection.  you here it tries to connect but no go !

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New Contributor
rogalm
Posts: 3
Registered: ‎02-17-2013
My Device: playbook
My Carrier: wifi

Re: new desktop version does not connect to my playbook

I see the driver is installed, but it does not connect.

What is interesting is until the last OS update, it was working fine, I was able to sync all the time...but now...nothing

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New Contributor
rogalm
Posts: 3
Registered: ‎02-17-2013
My Device: playbook
My Carrier: wifi

Re: new desktop version does not connect to my playbook

so nothing new,,,it seems to me I need to replace my playbook with new ipad since BB does not want to support me

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