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Desktop Software for PC

New Contributor
Posts: 2
Registered: ‎05-10-2008
My Device: Not Specified

"2738 Could not access VB script run time for Custom Action."

Hi Anyone,


I've repeatedly tried installing the BlackBerry software to my new OS Vista Ultimate on my new custom built PC but it just wont take.  I've used my CD instillation disk and I've used the BlackBerry site latest download.  It just won't take.


I keep getting this error: "2738 Could not access VB script run time for Custom Action." 


I've tried both Typical and Custom instillation with the same error result.


Can anyone enlighten me as to what is happening here and if there is a solution and what that might be?


Thank you.


John :smileysad:

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New Member
Posts: 1
Registered: ‎05-28-2008
My Device: Blackberry Curve 8320

Re: "2738 Could not access VB script run time for Custom Action."

Here's the answer:

PDA Tier IIIbr>~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`~`
"Life would be so much easier if we only had the source code."

"Microsoft is not the answer. Microsoft is the question. NO is the answer."

"Computer are like air conditioners: they stop working when you open windows."

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Forums Advisor II
Posts: 974
Registered: ‎04-01-2008
My Device: T-Mobile 8100

Re: "2738 Could not access VB script run time for Custom Action."

While the previous answer is correct, its not the easiest way. All you should have to do is browse to the Setup.exe file. Right-click on it and select Run as Administrator. No need to get the DOS prompt out.
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