Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Desktop Software for PC

Reply
New Contributor
Steveh
Posts: 2
Registered: ‎05-27-2008
My Device: Not Specified

server status offline

Guys! Help please!

 

Our server crashed and before everything was fine- now I have a new server and re-installed BB DM. I use redirector via MS exchange server. When i connect for first time it finds outlook profile OK and I can do everything with DD DM but the E-mail settings are greyed out! The server status is Offline and will not connect.

 

It says "e-mail settings are not available without an online connection to your messaging system"

 

I have opened ports on server to no avail!

 

Windows SBS 2003 - BB DM is version 4.3.0.17

 

Any info greatefully recieved - I am sure it is something local or from server reconfig - but cannot find anything different!

 

Mnay thanks in advance

Please use plain text.
Forums Advisor III
OzBBerry42
Posts: 1,078
Registered: ‎05-26-2008
My Device: 8300

Re: server status offline

[ Edited ]

Hi,

 

<editted due to incorrect advise - I didnt read the post correctly!>

 

Can you confirm via the Event Logs that the Mail subsystem has started?

Can you connect to your email on that PC (You may need to create a Mail profile to test this) 

Are you using the Desktop Redirector? 

What is the "Status" say?

 

Thanks in advance. 

Message Edited by OzBBerry42 on 06-03-2008 11:46 AM


Checked out my Blackberry FAQ's and Links to Needed Articles here
http://darkeen.homelinux.com/index.php/Blackberryfaq
Please use plain text.