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Desktop Software for PC

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AliceWarr
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AliceWarr
Posts: 1
Registered: ‎03-04-2013
My Carrier: 02

software update confusion

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‎03-04-2013 01:25 PM

On my phone it is saying I have a software update but on my blackberry desktop software its coming up with nothing. I need help because my phone is refusing to find service anywhere and just wont work

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BlackBerry Technical Advisor
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FrankieS
Posts: 2,480
Registered: ‎05-10-2010

Re: software update confusion

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‎03-07-2013 12:01 PM

Hi AliceWarr,

 

Welcome to the support community!

Could you provide a bit more detail please so we can better assist?

What version of BlackBerry Desktop Software do you have installed? Does your computer connect to the internet sucessfully? Does the BlackBerry Desktop Software recognize and connect with your BlackBerry smartphone when its connected via USB? Are you able to take a backup file sucessfully?

 

I look forward to your response.


-FS


 


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