04-03-2013 07:54 AM
My bb crashed, cant even turn it on anymore, i've made several back ups in desktop manager, but when i connect my new phone i cannot finf how to put my old info on this phone without a working old bb> it keeps asking me to connect my old ohone...which...of coure...is impossible :s. Is there any way to get my old info (specially my bb messenger contacts) on this phone?
04-03-2013 10:59 AM
Hi and Welcome to the Community!
The Device Switch Wizard indeed requires a working "old" device. But, you are in luck since you successfully backed up your BB in the past. You can use that backup file as the source of restore to your new BB. You should make sure that your service provider has fully and complete migrated all of your services over to your new BB, and then log into your new BB using the exact same BB ID credentials that you had on your old one. After that, you can perform the restore:
However, concerning BBM contacts, that will depend on a few factors. If your old BB had moved up to BBM 7, then it is simply a matter of logging into the same BBID with the replacement BB...see the link in my auto-sig regarding backup processes...one of the links in that article discusses BBM contacts and how to properly backup/restore them.
04-04-2013 09:26 AM