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Desktop Software for PC

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danbomsztyk
Posts: 1
Registered: ‎08-25-2012
My Device: Curve 9360
My Carrier: Orange

syncing with Outlook 2010

When i attempt to sync my blackberry with my Outlook the desktop software fails to find my profile. I have uninstalled and reinstalled everything, even restoring my laptop to factory settings, but still the software cant find the profile. Is there a way to browse for it manually on Version 7 or should i just give up and get a windows phone?

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: syncing with Outlook 2010

Hello danbomsztyk and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are having difficulties synchronizing your BlackBerry® Curve™ 9360 smartphone with the BlackBerry® Desktop Software and Microsoft® Outlook®.

 

What version of the Desktop Software and Outlook are you using?

 

When you go to configure the sync, what profile is the Desktop Software seeing? 

 

Does your Outlook connect to an Exchange server? Do you use an Outlook connector with an email account? 

 

Thanks!

-HMthePirate

 

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