Desktop Software for PC

[lecta]

connected via cable to upgrade my device software.. it has frozen on 'search options' during back up stage.. been like this for 2 hours now.

dont know what to do

if i can unplug??

tried contacting BB via twitter but nothing..

any info greatly recieved..

many thanks

[Cpt_Sweatpants]

Hi lecta and welcome to the BlackBerry Support Community Forums!

Try doing a custom backup, using the BlackBerry® Desktop software, removing the "Search Options" database, then try the update again without selecting the automatic backup.  The following article will show you how to do a backup via the BlackBerry® Desktop Software.

KB12487 - How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows

Thanks