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Device Synchronization

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New Contributor
Posts: 3
Registered: ‎07-12-2012
My Device: Blackberry 9900
My Carrier: O2

Blackberry email 2 way sync

 

Hi

 

Apologies if this has been answered but i cant seem to find it in the forum.

 

I was wondering if someone could help me. I have recently activated BBCS in Office365 and have added a few users' blackberrys. They are up and running and are receiving emails - however one of the users has said that in the past they could delete emails on their blackberry and it would also delete on there outlook exchange emails. But since changing to the new one when they delete their emails on the blackberry the emails are still present in OWA.

 

Is there an option somewhere that i can enable to allow this please?

 

Any advice would be great

New Member
Posts: 1
Registered: ‎07-13-2012
My Device: 9800
My Carrier: 3

Re: Blackberry email 2 way sync

Hi,

I do suffer from the same problem, it is quite recent.
When we want to delete, we just have "Delete / Cancel" choice when before we had "Delete from the handset / Delete from everywhere / Cancel". I did not change any of the synchro parameters, same for all blackberries of my company.

Hope it can be fixed soon!
New Contributor
Posts: 3
Registered: ‎07-17-2012
My Device: 9900
My Carrier: M1

Re: Blackberry email 2 way sync

Hi,

 

Me too is experincing the same issue. However i was just using BB9790 with BBCS till this morning and it all been working seamlessly... till i upgraded to BB9900 in the afternoon and been having this same issue you are facing. I wonder if its some settings in BB9900 that i causing this. Are you guys using BB9900 too?

New Contributor
Posts: 3
Registered: ‎07-12-2012
My Device: Blackberry 9900
My Carrier: O2

Re: Blackberry email 2 way sync

Hi there

Yes its all our BB9900 that were using. although we do have other models im not aware it was a problem with individual models. i will double check later and let you know

Thanks

Mattt
New Contributor
Posts: 3
Registered: ‎07-17-2012
My Device: 9900
My Carrier: M1

Re: Blackberry email 2 way sync

Hey sMatty,

 

I had figured out how to fix the issue. Follow the following steps:

 

- Go to email message

- Press Menu

- Scroll down to Options and select it

- Scroll down to Email Reconciliation and select it

- Select email account registered

 

Make sure the followin is enable as follows:

 

- Delete On: Prompt

- Wireless Reconciliation: Checked

- On Conflicts: Mailbox Wins

 

Hope it works for you as it has for me. Though remaining issue is that all emails prior to registering my bb900 is not showing on my bb! Whatever emails that comes in after works fine....

 

New Contributor
Posts: 3
Registered: ‎07-12-2012
My Device: Blackberry 9900
My Carrier: O2

Re: Blackberry email 2 way sync

Omg you really are a wonderboy :smileyhappy:

 

Thank you very much. we need the option to delete on: Mailbox AND Handheld

 

So i chose that option.

 

Yea any emails from now on is fine as long as it will work from now on

 

You are a star :smileyhappy:

 

Thanks, i really appreciate it

New Contributor
Posts: 3
Registered: ‎07-17-2012
My Device: 9900
My Carrier: M1

Re: Blackberry email 2 way sync

My Pleasure! Glad i could help!:smileywink: