10-25-2012 04:13 AM
I have a user that has a BB Bold 9900 and all his calendar items keep disappearing! Hi email is fine and contacts are all ok. When his handset is activated (or reactivated) the calendar is fine for a while, then the items just vanish. He has noticed that it tends to happen when he sends a meeting request from the handset - when the recipient accepts and it sends the reply, it then causes the existing calendar items to disappear.
We've tried wiping the handset (he's even had a new handset), and synchronised manually via usb and wireless, and all is fine for while. This was not a problem until about a couple of weeks ago. We only recently installed SP2 onto the Exchange server - would this have caused it?
We currently use BES Express Version 22.214.171.124 and also use MS Exchange 2010 SP2 Version 14.02.0318.001
Does anyone have any ideas?
Solved! Go to Solution.
10-29-2012 09:30 AM
Unfortunately this is still happening, and a reboot did not resolve it. I have tried the following things:
Still no joy thus far...
11-26-2012 11:23 AM
Hi, yes I did eventually. Well, I didn't. We finally bit the bullet and paid Blackberry $250 to open a case. What they did was upgrade the BES to SP4 (5.0.4) and also set a static mailbox on the handset itself:
How to assign a BlackBerry smartphone user to a static mailbox agent on a BlackBerry Enterprise Server(http://www.blackberry.com/btsc/KB12766)
Hope this helps!