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Device Synchronization

New Contributor
Posts: 7
Registered: ‎09-19-2012
My Device: Blackberry 9300
My Carrier: Globe Telecoms

Cannot restore all contacts through Blackberry Desktop Web Manager

Please help as I'm really clueless on what to do. I am a technical support and we are using Blackberry Web Desktop Manager to activate our customer's Blackberries. One customer was not able to restore all her contacts after the restore. I just noticed that the website saves an encrypted Autobackup.bbb file to the user's Documents folder. I was not able to open the file because it keeps on prompting for a password. I tried using the user's Blackberry password but its incorrect.


I just need to open that autobackup.bbb file since I think that contains all her contacts. Are there any ways to recover the contacts?