09-19-2012 06:26 AM
Please help as I'm really clueless on what to do. I am a technical support and we are using Blackberry Web Desktop Manager to activate our customer's Blackberries. One customer was not able to restore all her contacts after the restore. I just noticed that the website saves an encrypted Autobackup.bbb file to the user's Documents folder. I was not able to open the file because it keeps on prompting for a password. I tried using the user's Blackberry password but its incorrect.
I just need to open that autobackup.bbb file since I think that contains all her contacts. Are there any ways to recover the contacts?