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New Contributor
adesola05
Posts: 4
Registered: ‎03-26-2012
My Device: 9700
My Carrier: t-mobile

Contacts not retrieving after Blackberry protect restored

i restored my protect yesterday and everything else got retreived apart from my contacts. this is the first time this happening. can someone please help or else i'm screwed up!!!

 

my phone is bold 9700.

 

regards,

adesola

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JSanders
Posts: 84,410
Likes: 22,906
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts not retrieving after Blackberry protect restored

On your 9700, please go to Options > Status.

Press the Menu key > Database Sizes.

Scroll down to Address Book, and what are the numbers to the right, which will look like "123/56k"

What's yours?




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New Contributor
adesola05
Posts: 4
Registered: ‎03-26-2012
My Device: 9700
My Carrier: t-mobile

Re: Contacts not retrieving after Blackberry protect restored

I'm getting 103/19.9k
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JSanders
Posts: 84,410
Likes: 22,906
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts not retrieving after Blackberry protect restored


adesola05 wrote:
I'm getting 103/19.9k

Ok, good, so does 103 contacts sound correct for what you should have?

 

Open your Address Book on the BlackBerry > press the Menu key > Filters.

Make sure NO filters are checked.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Member
jyaky123
Posts: 1
Registered: ‎03-26-2012
My Device: yes
My Carrier: 919776987652

business

[ Edited ]

hi welcome to this forums site
here we can get much more solution
from expert thank you

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New Contributor
adesola05
Posts: 4
Registered: ‎03-26-2012
My Device: 9700
My Carrier: t-mobile

Re: Contacts not retrieving after Blackberry protect restored

I've got more contacts than this. All the contacts showing are from my sim card.
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JSanders
Posts: 84,410
Likes: 22,906
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts not retrieving after Blackberry protect restored

Uggh. What other pertinent details have you not told us?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
adesola05
Posts: 4
Registered: ‎03-26-2012
My Device: 9700
My Carrier: t-mobile

Re: Contacts not retrieving after Blackberry protect restored

I've told you everything. Guess it's gone. First time, it's happened, do u know if I can retrieve back up going back to jan? As it worked then. It's my silly insurance company that keeps resetting it to manufacturers setting
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