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Device Synchronization

New Contributor
Posts: 6
Registered: ‎05-29-2012
My Device: Administrator
My Carrier: NA

Contacts not synching

I have a user who is able to sync email and calendar entries between their device and Office365 but contacts are not updating in either direction. What could this be?

New Contributor
Posts: 5
Registered: ‎09-20-2008
My Device: Not Specified

Re: Contacts not synching

Same issue with one of our users- did you manage to figure this out?
Guru III
Posts: 31,332
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Contacts not synching

Start with this.

In outlook Make a new folder for contacts called backup

move all contacts to the folder and wait for all to be removed from device

then pull battery on device and put back in

After device boots move contacts from backup to the contacts folder and wait for them all to appear

Make a new contact in outlook and see if it gets to the device.

Also this works well too

KB10953 - Contacts do not synchronize between BlackBerry smartphones and Microsoft Outlook



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New Member
Posts: 1
Registered: ‎02-12-2013
My Device: 9720
My Carrier: du

Re: Contacts not synching

I purchased Z10 yesterday and am unable to sync the contact from the outlook. whenever I contact the z10 with the desktop manager it say the application does not support z10.

Can someone help me. or it is that we just cannot sync the way we use to in the older versions. Is MS Outlook not supported!!

Pls help me