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Device Synchronization

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New Contributor
rnc3009
Posts: 6
Registered: ‎05-29-2012
My Device: Administrator

Contacts not synching

None of the Blackberry clients are synchronising contacts in either direction for any of our users. I have resolved this for one user by switching address book sync off and on again and then re-sending the service books, however over 100 users are affected and this will take a long time to do manually. Is there anything globally that can be done?

New Contributor
jrestivo
Posts: 6
Registered: ‎11-13-2013
My Device: Bold 9700

Re: Contacts not synching

Where is that capability on Blackberry Cloud Services (turning address book off and on)? I couldn't find it.

New Contributor
rnc3009
Posts: 6
Registered: ‎05-29-2012
My Device: Administrator

Re: Contacts not synching

Manage users, find the user, edit user, click on the config in the messaging configuration, organiser data synchronization tab.

New Contributor
jrestivo
Posts: 6
Registered: ‎11-13-2013
My Device: Bold 9700

Re: Contacts not synching

Thank you for your assistance. I'll give it a try.