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Device Synchronization

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New Contributor
ajaffarali
Posts: 5
Registered: ‎09-20-2008
My Device: Not Specified

Contacts not syncing

For one of our users using the Office 365/BlackBerry Cloud services, contacts are not syncing. Email and calender is working just fine but contacts added in Outlook dont get pushed to the device and contacts added on the device dont get pushed to Outlook.

 

Would appreciate help on this.

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Contacts not syncing

Start with this.



In outlook Make a new folder for contacts called backup

move all contacts to the folder and wait for all to be removed from device

then pull battery on device and put back in

After device boots move contacts from backup to the contacts folder and wait for them all to appear

Make a new contact in outlook and see if it gets to the device.

Also this works well too

KB10953 - Contacts do not synchronize between BlackBerry smartphones and Microsoft Outlook




 

 




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