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Device Synchronization

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New Contributor
philaymca_org
Posts: 2
Registered: ‎10-25-2012
My Device: Bold 9900
My Carrier: T-Mobile

Duplicate Sent Messages from Device - not duplicated in O365

When any of our 80 blackberry users reply to or send an email from the Blackberry it appears twice (in the sent items folder on the blackberry). In fact, there appears to be no actual duplication except for the folder view on the blackberry.

 

When examining the "duplicate messages" I find that they have unique reference identifiers:

 

Refld: -1610729937

FolderId: -39

 

The other duplicated message reads:

Refld: 1666061876

FolderId: -39

 

Any clue how to stop this behavior (it seems to have started for all users a few days ago).

 

Thanks in advance for any insights.

Mark

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New Contributor
ccoste
Posts: 5
Registered: ‎12-11-2012
My Device: Blackberry 9900
My Carrier: Bell

Re: Duplicate Sent Messages from Device - not duplicated in O365

http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=ED59CBE4581B44721D47D64906EDE952?...

 

This was the best responce I could find.  I have been working on same issue for about a month now.

 

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New Contributor
ccoste
Posts: 5
Registered: ‎12-11-2012
My Device: Blackberry 9900
My Carrier: Bell

Re: Duplicate Sent Messages from Device - not duplicated in O365

Please use plain text.