Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Device Synchronization

New Member
Posts: 1
Registered: ‎05-16-2013
My Device: 9800
My Carrier: Singtel

Email unable to reconcile status after Office365 Interface Update



We are on Office365 and BBSC.

Recently, we have an update on Office365, following suit, when you read or delete an email on your Outlook, your iPhone, your Android etc... the read/delete status doesn't reflect on the BB (which is activated via BES activation) itself.


It doesn't matter whether if the email is in the inbox or a redirected folder. We have tried resend service book, and resend policy. it doesn't seem to work.


Can anyone from BB offer a solution or at least an explanation why, aside from pushing the blame to MS? 

Please use plain text.