03-22-2013 04:06 PM
Hello everyone, recently 3 of my users began complaining that mail was not being delivered to their handsets. Upon investigation I found that mail was being delivered, but it would all come in one large group once or twice a day. Outgoing messages were sent and delivered instantly, but incoming messages were considerably delayed. When they were delivered they would all have the same received time (on the handset), despite when Exchange Online and Outlook actually received them.
Interestingly, the BBCS admin console does not show any Pending Data Packets for those users, so according to the console everything is being delivered as it should.
Two of the users are local and I've had a chance to look at their handsets. Restarting the device does not seem to cure the problem, in one case it simply triggered a pile of new messages to be retrieved at once after which the problem persisted, and in the other it did nothing.
Anyone else experiencing a similar issue? I'd try to contact BlackBerry support but I have yet to find a way to do so.
03-25-2013 04:06 AM
We have the same issue, I opened some case last week but nobody from Blackberry help me for the moment.
But they close my case
Do you have son sync issue, I mean if you delete an email on your Outlook client email is delete on your Blackberry too?
03-25-2013 11:35 AM
To be honest, I'm not sure if there are organizer sync problems as well. I am heading to a site this morning with an affected user so I will make some tests there and report back.
03-25-2013 05:47 PM
03-27-2013 04:00 PM