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Device Synchronization

New Contributor
Posts: 7
Registered: ‎09-30-2013
My Device: BB Z10

Invalid BB Contact EMail Addresses in an Office 365 Environment when Old BES Server Disconnected

[ Edited ]

My client has recently migrated from having their own Exchange / BES Servers onto Office 365.  After the migration was completed and we shut down the old Exchange and BES servers, a number of users on older (non x10) Blackberries have reported issues where the contacts that are correct in Outlook are now showing up on their Blackberries as "/o=First Organization/ou=Exchange Administrative Group/cn=Recipients/cn=username850". 


All of the bad addresses are for internal company contacts (not for any external email addresses).


Newer Q10 and Z10 BBs are not having this issues.


I am suspecting their may be an issue with Blackberry Cloud Services as we have tried to correct this contact information on the Blackberry, but it re-replicates on the BB with the bad address ...


Has anyone else experience this?  Any ideas how to resolve this?