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Device Synchronization

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New Contributor
acaravind
Posts: 3
Registered: ‎06-15-2010
My Device: Bold 9700
My Carrier: Airtel

Office365 Business Cloud - remote search not working

Device - Bold 9900

OS 7.1

Enterprise activation, Email account with Office365

 

Brief problem description: When I do an 'advanced search'-> 'remotely' on this email account, the search  results are highly unreliable - it fails to find anything most of the times, or it  returns a partial list. I am unable to find a pattern to this. 

 

Is there anything I can/need to do on the server side (BB cloud services admin) to improve the reliability? Is there anything I can do on the device side?

 

This is a pretty important part of the functionality, since from time to time I will need to search through old email on the server. Any help is highly appreciated.

 

Thanks in advance.

 

 

 

 

 

 

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