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Device Synchronization

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Posts: 23
Registered: ‎10-30-2009
My Device: Not Specified

Problem with several devices able to send but not receive this afternoon.

I have a client with 20 blackberry devices of various types and ages, all on Verizon Wireless.  Today several of them stopped getting their Office365 email on their devices.  I don't know if it is everyone, but there are several, and seemingly their last messages came at different times, some just past noon, another at almost 3.  I am getting email on my blackberry, but I am on another Office 365 Tenant and on AT&T.

 

The Admin console says everything is fine and that there has been contact with the devices, but none of them are getting new email.  I had them try to send and at least 2 of them were successful.

 

They rely heavily on their blackberries, so this is very disturbing.

 

Any help would be appreciated, I have resent service books and IT policies, and had one of them do a battery pull.  All 3 to no avail.

 

Barry