Device Synchronization

[tombollens]

Dear friends,

Currently we have about 100 blackberries in our company but since a few weeks, several blackberry users have issues with the calendar synchronization between outlook and their blackberry. When they enter an appointment in their blackberry, it doesn't appear in their outlook, and when they enter an appointment in their outlook, it doesn't appear in their blackberry.

It only happens with a few people. We tried to renew their outlook profile but that didn't work. We tried to give them another blackberry device (brand new) and re-activated their account but also that didn't work. When they receive a new blackberry device, on activation the calendars are synced between outlook and their blackberry but any new appointment isn't...

Deleting and undeleting the servicebooks doesn't do the trick neither. Also when they enter a new appointment on their OWA webmail, it also isn't synchronized with their blackberry.

Does anyone has any idea what could be wrong or what I could try to resolve this issue?

[mobbman]

Due to the number of users you mentioned I'm assuming these users are on a BES. For some of these users you may have to verify what is the Default Services they have selected for the Calendar CICAL; the location may vary depending on device OS. If BES, the Calendar CICAL should be set to Desktop.

Try with one user and see if works

[tombollens]

Hi,

Yes we are using a BES. On the devices is the Calendar CICAL set to Desktop so I can't change it.

Any other suggestions?

[mobbman]

You can try verify that wireless sync is on in Calendar options. Calendar -> Menu Button -> Options -> Desktop (be sure that wireless sync is selected)

If that fails try reactivating Wireless Sync.
1.From your Blackberry, go to Options>Advanced Options>Enterprise Activation.

2. In the email field, press and hold the ALT key and type CNFG. Once you enter this a hidden menu should appear.

3. Change the "Wireless Sync" option to No and exit the menu.

4. Wait 30 seconds and repeat step 2.

5. Change the "Wireless Sync" option to Yes and exit the menu.

If the activation doesn't start, try a power cycle

[tombollens]

I tried the steps you mentioned but still the same issue, even after a power cycle. When I sent them a invitation and they accept in outlook, it isn't showed in the bb calendar. And if they enter a appointment in their bb calendar, it doesn't show up in their outlook calendar.

*frustrating*

[mobbman]

Are you running BES 5.0 Tom?

For BlackBerry Enterprise Server software version 5.0

1. Log in to the BlackBerry Administration Service.
2. Search for the BlackBerry smartphone user.
3. Under Messaging Configuration click Default Configuration.
4. Click Edit User.
5. Set the Redirect to BlackBerry option to True.
6. Click Save All.

Let's hope this one works

[tombollens]

Yes, currently we are running Version: 5.0.2.28.

The Redirect to Blackberry was enabled (set to Yes) but I've changed it once to No and re-adjusted to Yes. But currently I can't ask a user because the're all out of office. I will check with them on monday.

I hope it works