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Device Synchronization

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bpears
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bpears
Posts: 1
Registered: ‎03-01-2012
My Carrier: Rogers

initial syncronization only includes mail items from point of activation forwards??

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‎03-01-2012 10:45 AM - edited ‎03-01-2012 10:46 AM

We are moving to exchange online from inhouse Exchange 2000 and inhouse BES. I have moved one user over and am doing my testing with this user. When i did the enterprise activation on his BB Curve, I noticed that no old emails were synched at all - only items from the point of activation forward are synching.  On our inhouse BES, I am able to set the number of days back to sync (up to a max of 14). I do not see any options for this at all in your cloud based app. Is this possible at all?

 

Thanks, Brad

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jimrea
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jimrea
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Registered: ‎06-01-2012
My Carrier: Vodafone UK

Re: initial syncronization only includes mail items from point of activation forwards??

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‎06-01-2012 06:58 AM

I have exactly the same problem. I've deleted the user off the BES, waited 2 hours, done a security wipe but still its only showing emails up to 6 days ago when the new Blackberry was purchased and activated. Any ideas would be much appreciated

 

Jim

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