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Device Synchronization

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New Contributor
fgalderesi
Posts: 3
Registered: ‎01-28-2014
My Device: bold 9790

no sync with office365

hi
i've active an office365 enterprise and I activated bbcs in 7/1/2014.

at this moment my bb don't synchronize any mail.
in blackberry web desktop I see this message


Messaggi inoltrati: 1437
Messaggi inviati: 52
Messaggi in sospeso: 0
Messaggi scaduti: 0
Messaggi filtrati: 14
Data/ora ultimo contatto: 28/01/14 15.21.01
Ultimo messaggio ricevuto: 28/01/14 15.21.01
Ultimo messaggio inviato: 28/01/14 15.21.00
Risultato ultima transazione al dispositivo BlackBerry®: Inviato al dispositivo

 

but no one new message is sync with my phone after 13.00pm and I have on my server at least 10 messages.
This issue started in Sunday 26.

Any news?
Can I do some actions?

 

Thanks

New Contributor
fgalderesi
Posts: 3
Registered: ‎01-28-2014
My Device: bold 9790

Re: no sync with office365

Another information

 

on my web desktop manager, on "Redirection Folders" I don't see all folders, but an older version.

How can test connectivity bbcs vs ms office365?

 

My phone work very well with bis vodafone and also with o365 all changes I make on my device is correctly applied on o365 and I can send from my phone but not receive.

 

Can I open TT or write to a specific support team?

 

Thanks

F