Device software for BlackBerry®

[meganne517]

Just curious if anyone has heard any updates on the outage.  I'm in PA (VZW) and haven't had internet service for nearly 3 hours.  I've tried getting updates from VZW to no avail.  I'm trying my best to exercise patience, but would just like a status update. 

[marcbartel]

Below is the latest information from Blackberry:

Hello,

Thank you for contacting BlackBerry Customer Support. We are pleased to assist you.

We are currently experiencing an issue where some customers are experiencing delays in sending/receiving email and BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.

If you require further assistance, please feel free to contact us either by replying to this message or by calling us at one of the numbers below.

Thank you again for contacting us. Have a great day.

Sincerely,

BlackBerry Customer Support

Research In Motion Limited

Tel:

 NA Toll Free: 1-877-255-2377

 UK Toll Free: 0808 100 7466

 Europe: +44 1753 558400

 Worldwide: +1-519-888-6181

Email: help@blackberry.com

Web: www.blackberry.com

[ian13550]

I'm in Denver, CO -- Out here as well (BIS/BBM/Email/Web) since 4pm MST. Gotta be something big since we're going on 5hrs now of NO service.

[sdgardne]

From all we are seeing, it is all data services on all carriers. We even see that 1XEV and EDGE are 1xev and edge...a very bad sign indeed. This one will hit the news for sure...it's worse than the last one...

[meganne517]

I actually just noticed the drop to 1xev myself.  Blah.  Luckily it's late in the day (for me anyway).  Hopefully it will be back tomorrow.  Knock on wood...this is my first major outage in the nearly 2 years I've been a BB owner.  I'm really going to hope it's my last, too.  There's a reason they call these things crackberries.

Thanks for the update.

[knottyrope]

Dont fret and have some real life fun for a while.

 I am going to have a beer and make a snowman.

[meganne517]

That sounds like a fantabulous plan!  Enjoy!