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Hi and Welcome to the Forums!
If that is the only email option you have, then your account with your carrier does not contain what is needed to use their BlackBerry Internet Service -- that service, which they control, is what provides the bridge between your BB and internet facing email systems. Contact your carrier and ask them what you need to do with them in order to provide you the services you desire.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the
button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
