Device software for BlackBerry®

[NikitaAngela]

Been battling with my bb for 2 weeks now... Initially bb world would not open, I deleted, re-installed, no joy, then I did a back up, security wipe- tried to restore... Couldn't blonde that I am I forgot my id password.. So new bb ID.. Installed bb world worked for 1 day back to initial problem... Now my e-mail will not work when I try to do e-mail setup it says that my security settings will not allow setup. When I go into my security wipe function wipe e-mail is selected. I cannot deselect. Seems to me that a Os reinstall is required unfortuantley I do not have access to a pc at the moment and need to know if there is a way to do a reinstall/upgrade without a pc.... Miss my bb world and hate not having email as I use it for work.. PLEASE SOMEONE help me!

[hatchback]

Hey NikitaAngela,

Welcome to the BlackBerry® Support Community Forums.

To better assist you, can you provide the full error message you receive when attempting to use the email setup option? And to answer you question regarding the software reload, you would need access to a PC.

Thank you.

[NikitaAngela]

"Your device had a problem connecting to the server" e-mail setup...... Thanks for answering....

[sdgardne · Accepted solution]

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NikitaAngela wrote:
"Your device had a problem connecting to the server" e-mail setup...... Thanks for answering....

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Here is a KB that discusses that error:

• KB32866 Error "Your device had a problem connecting to the server" is displayed when attempting to integrate an email account in the Email Setup application

Hopefully it contains something useful!

Good luck and let us know!

[NikitaAngela]

Thank you!