02-20-2012 07:27 AM
re: v. 6.0.0.719 bundle 3084 platform 4.4.0.560 update
1. History.
a. Received BlackBerry Curve 9330 out of the box with bundle 2333 installed (but missing Verizon Visual Mail Message app.) Installed BB Desktop Software on laptop, connected smartphone to PC, Attempted to install bundle 3084, but initialization apparently failed, phone still showing bundle 2333 installed and no VVM app. Browser app unable to connect to network. On second try was able to complete 3084 install. Still no VVM app. Now some times the browser connects, sometimes it does not. Browser not connecting appears to be BB software bug. VVM issue appears to be one for the service provider.
b. Data service is currently Verizon BlackBerry Social Messaging Data Package which is suppose to have BlackBerry Internet Services via WiFi per Verizon FAQ doc.
2. Problem. With an active WiFi connection the Browser app is not connecting via WiFi giving a error message that WiFi service is required.
Investigation found if mobile network data service was turn off in Mobile Network Options, the BlackBerry Internet Services connection status was changed from connected to "WiFi" to "not connected". Browser appears to work ok when mobile network data service is turned on. BIS connection to WiFi comes back on. Not sure at this point if web data is going via mobile network or WiFi.
I am wondering if other BB 9330 Verizon users are seeing the same symptoms.
Bill
P.S. I could not find where to report this apparent software bug. So I hope is the right place.