09-14-2011 05:08 PM
09-14-2011 05:46 PM
When I type in her email address and password for her email I get the response..."Blank username.
Is that at the initial BIS acoount login screen? That doesn't take the BlackBerryID, but a BIS account login username (not an email address).
09-14-2011 07:09 PM
09-15-2011 12:52 AM
Ok, if this is a brand new device, that is not the place to enter the BlackBerryID.
It's asking for the BIS account username and login
If it's not know, call your mobile provider tech support and ask them.
11-19-2011 11:14 AM