Device software for BlackBerry®

[walthamfrank]

I run a hosdting service and one of my clients has got a Blackberry. He asked me to configure his accounts. I used the setup wizard first and that seemed to work (test mails came through) but then I checked and noticed that the BIS had detected my mail servers as being IMAP but they are actually POP3. So I tried the force add details routes, IMAP again.

I them moved to the online version of BIS noting that there is an autodetect option, this seemed the only way I could get the POP3 setting right - except I can't get this to run from the O2 BIS service on either my XP machine (with all my security turned off) at home or my client's Vista machine. I click on the detect button and nothing happens. I've seen other suggestions of changing the port values but this is uneditable in the O2 system.

Is there anyone who has managed to get the autodetect download to work on the O2 service, and if so how, or is it that O2 have there BIS config wrong. O2 blame my client's service provider - me!! - for the problem but other services that autodetect server types - like mail2web - work just fine with my mailservers.

If I can't get this to work has anyone got any thoughts on a workaround I came up with - get my client to get a gmail account, use that to collect his mail from his other accounts (leave mail on those servers) and then use BIS to access the gmail via IMAP.

Many thanks

[BBsingh]

if BIS adds your clients email as IMAP and it works, whats the problem?  moreover BIS will only detect if there is IMAP available and thats what BIS prefer over POP, so you have to turn off IMAP on your server for BIS to add as POP.

[walthamfrank]

Many thanks for the response. 

It works after a fashion but - and this because of the way of I have my server configured for various reasons - it knocks out the rest of my clients' mailboxes. It seems to be seeing all of the mailboxes on my server - even those for other domains - as one vast IMAP system. I can't turn off IMAP as I don't have any option for IMAP on my server. My feeling is that the autoconfigure is a nice thing if you're not too savvy about email settings but if you can't correct or enter all settings manually then this is not a good thing - this is my first experience of BIS by the way and it's turning out to be an unhappy one.

All the discussions of this type of problem say use the autodetect option - but as I say this is not working on the O2 system.

Looks as though I need to go with the Gmail workaround.