Device software for BlackBerry®

[akc786]

BB singh

I just want RIM to confirm whether it's their fault or Mobilink's.

I'm not asking for any support from RIM, as I know they charge for providing the support to individuals. But service provider here (MOBILINK) is blaming RIM for the issue and I personally feel that it's their fault no RIM's.

Dear if you can get some info, please let me know. I appreciate your gesture for finding it out for all of us (BIS users in Pakistan).

Thanks in advance.

[akc786]

Haven't got the solution yet.

Can someone help us in Pakistan to overcome this issue ????

[AndyDufresne]

Can you login to http://mobilink.blackberry.com/ and take some screenshots? (blur out anything personally identifiable) ... I want to see if indeed you're at the same version of BIS that I am with TMo / at&t / VZW / Sprint

[akc786]

Andy,  I have taken the screenshots but how to post them here. Can you send me your email address where I can forward them to you.

[AndyDufresne]

everything appears to be in order.  Does your account under Messages > Options show as having support for html email at all?

[akc786]

Andy asked "everything appears to be in order.  Does your account under Messages > Options show as having support for html email at all? "

No.

[akc786]

Come on RIM answer my Question ?

I think it's a very easy and simple question. All you have to say is either Admit your fault or say that Mobilink is wrong ?

[AndyDufresne]

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akc786 wrote:

Come on RIM answer my Question ?

I think it's a very easy and simple question. All you have to say is either Admit your fault or say that Mobilink is wrong ?

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If you want an answer from RIM call RIM and pay for support.  That is the best way to get an accurate and officially supported answer.

[akc786]

Any answer for me ?

[akc786]

Just checking for any new or solution to my problem ???