10-04-2012 07:21 AM
yesterday casually on my phone downloading an app off of the app world it had completed so it asked me to reset, so i did so i can use this app. when the phone had rebooted after 5 MINUETES which is a piss take, it came up with a white screen with error 204 reset, every time i reset it, it does the same, it wont connect to my computer to wipe it or hard reset it, i need my phone as it is the only way i can contact my family as i dont live near them. can you sort something about it thanks.
10-09-2012 10:49 AM
Welcome to the Support Community!
If the BlackBerry® Desktop Software is unable to connect with your BlackBerry® Curve™ 9300 smartphone, I would recommend trying to force a detection to reinstall the BlackBerry® Device Software. For further steps, please see the following KB articles:
For Windows® : "How to force the detection of the BlackBerry smartphone using Application Loader" http://bbry.lv/IAfXWd
For Mac: "Unable to application load a BlackBerry smartphone showing JVM 507 or JVM 513 using BlackBerry Desktop Software" http://bbry.lv/J0V8BH
Please note that this process will remove all data from your BlackBerry® smartphone.
Hope this helps.
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