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paolo_italy
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paolo_italy
Posts: 36
Registered: 01-29-2010
My Carrier: Vodafone Italy

Blackberry Help Service Book

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01-29-2010 05:22 AM

Since a few month I am not able to configure my Browser home page, always set to mobile.blackberry.com, and neither change the emulation mode, always set to Blackberry.

 

I discovered that if I delete the Blackberry Help Service Book the problem solves, until the SB is pushed again.

 

I asked my service provider (Vodafone Italy) but they just can send me service books; they say they don't lock home page or any browser coniguration.

 

Any help? I read in the forum that it is not possible to delete permanently a service book...

 

My BB is a 8310 fw 4.5.0.174, but the problem arised with .55.

 

 

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JSanders
Posts: 51,771
Topics: 377
Likes: 16,863
Solutions: 4,482
Registered: 04-01-2008
My Carrier: Verizon

Re: Blackberry Help Service Book

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01-29-2010 07:51 AM

Can't you change yoru browser home page in your browser options, and save?

 

But it's locked and won't let you save that?

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

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paolo_italy
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paolo_italy
Posts: 36
Registered: 01-29-2010
My Carrier: Vodafone Italy

Re: Blackberry Help Service Book

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01-29-2010 09:40 AM

When Service Book is loaded I can't change browser options; when I delete it I can change and save, but everything is set to default again when Service book is pushed.

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JSanders
Posts: 51,771
Topics: 377
Likes: 16,863
Solutions: 4,482
Registered: 04-01-2008
My Carrier: Verizon

Re: Blackberry Help Service Book

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01-29-2010 09:59 AM

Oh well, gotta love the carriers... they force you to use what they wish.

 

Sorry. Talk to your carrier and complain to them, perhaps they will hear you.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

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paolo_italy
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paolo_italy
Posts: 36
Registered: 01-29-2010
My Carrier: Vodafone Italy

Re: Blackberry Help Service Book

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01-29-2010 10:55 AM

Thanks for your reply.

I tried a couple of times, with no success, but I can try again, maybe I could find anyone at customer support who knows what is a service book. :smileymad:

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Guru III
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sdgardne
Posts: 26,770
Registered: 11-28-2008
My Carrier: AT&T

Re: Blackberry Help Service Book

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01-29-2010 11:09 AM

If they don't know what a service book is, you could always point them to this public KB:

KB03151 What is a service book

 

Also, be sure to get escalated beyond their level 1 support folks and into their (the carriers) dedicated BB support staff.

 

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
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JSanders
Posts: 51,771
Topics: 377
Likes: 16,863
Solutions: 4,482
Registered: 04-01-2008
My Carrier: Verizon

Re: Blackberry Help Service Book

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01-29-2010 11:18 AM

 

sdgardne wrote:

If they don't know what a service book is, you could always point them to this public KB:

KB03151 What is a service book

 

Also, be sure to get escalated beyond their level 1 support folks and into their (the carriers) dedicated BB support staff.

 

Cheers!

 

 

:smileyhappy:

 

But remember, some carriers DO lock that screen to a certain page, and it is meant to disable your ability to change it.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

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paolo_italy
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paolo_italy
Posts: 36
Registered: 01-29-2010
My Carrier: Vodafone Italy

Re: Blackberry Help Service Book

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04-07-2010 11:23 AM

Solved (how long? :smileyhappy: )! Today I backed up my BB, wiped and restored everything except Service Books.

Then I sent them from BIS website. Now my browser starts where I told it!

 

 

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