Device software for BlackBerry®

[KrisLau]

For some reason, this afternoon I have been unable to open or start chats with my contacts on BBM. I didn't have this problem before. I'm not sure if it was related to the update message I got yesterday for Blackberry Apps. I can still receive messages from contacts but I can't open them to respond or even read the full message. What happened? Please help!!!

[kyz27]

i have the same problem that started happening yesterday, please help!

[Dr_Palto]

Hello,

Welcome to the BlackBerry Support Community Forums.

Have you tried removing the battery to restart the BlackBerry smartphone? If so try uninstalling and reinstalling BlackBerry Messenger from www.blackberry.com/messenger in your BlackBerry Browser.

Thank you

[kyz27]

it helped, thanks alot!

[npermatasari]

I did that but didnt help. I think the BBM application is there but when I click the icon, nothing happens, it wont open.

[Xandrex]

Hello,

I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.

Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.


Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.


Please tell us if it works for you.

[donia28299]

If i uninstall and reinstall the BlackBerry Messenger will all my contacts disappear?

[donia28299]

yeah mee too

[donia28299]

i did the soft and hard nothing worked

[avesh]

i have tried all of above things but nothing helped need hepl in this urgent