08-29-2012 10:09 PM
Hi I recently upgraded my OS for my 9700 and did a handheld wipe.
I do weekly backups on blackberry protect but it doesn't seem to be restoring my BBM contacts. Is there a reason for this?
08-30-2012 12:41 AM
Correct, Protect does not make a back up of your BBM contacts.
You perform that backup from two places:
08-30-2012 07:41 AM
You should make backups, and know what you're backing up.
When you enter your BlackBerryID on the BlackBerry, and begin using BBM again, your contacts MIGHT re-establish themselves, because when you first signed in you should have been presented with entering an email address to connect with your BBM account.
If not, then you don't have a way to restore them. Go to BBM > Options > Restore and try.