Device software for BlackBerry®

[Huang87]

Hi I recently upgraded my OS for my 9700 and did a handheld wipe.

I do weekly backups on blackberry protect but it doesn't seem to be restoring my BBM contacts.  Is there a reason for this?

Thanks!

[JSanders Resident Expert]

Correct, Protect does not make a back up of your BBM contacts.

You perform that backup from two places:

• With BBMessenger itself > Options > Backup, either remote or local or both
• By connecting to the Desktop Software and making a backup, and restoring from there.

[Huang87]

Oh no... if i didnt make any backups.. is there anyway to get my blackberry contacts back?

[JSanders Resident Expert]

You should make backups, and know what you're backing up.

When you enter your BlackBerryID on the BlackBerry, and begin using BBM again, your contacts MIGHT re-establish themselves, because when you first signed in you should have been presented with entering an email address to connect with your BBM account.

If not, then you don't have a way to restore them.  Go to BBM > Options > Restore and try.