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Hi and Welcome to the Forums!
In answer to your second question, no...see this KB for PIM version and DTM version compatibility:
- KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
And see this KB for configuration of USB sync:
And see these items for troubleshooting:
- http://supportforums.blackberry.com/t5/BlackBerry-
Desktop-Software/Tips-for-getting-BlackBerry-Deskt ... - KB02640 Troubleshooting USB connections
- KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
- KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
- KB00019 No PIN displayed in BlackBerry Desktop Redirector
- KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
- KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
- Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the
button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
