Device software for BlackBerry®

[yspec]

It is indeed working with outlook but we're using a standard Java method for setting the Reply To:

We're using standard javamail to construct a mail message and we're using the setReplyTo method to set the Reply-To field

http://java.sun.com/products/javamail/javadocs/javax/mail/Message.html#setReplyTo%28javax.mail.Addre...

[sdgardne]

Ummm...sorry, but perhaps you misunderstood my suggestion. The suggestion is that you use a different email service to initiate the first email (with the Reply To and From set differently).

PS -- I'm not a POP/SMTP/RFC/etc. expert in any way, shape, or form...

[yspec]

I think that I did understand. I did initiate a message from outlook using a different FROM and REPLY TO. I clicked the reply on the BB and it worked perfectly fine. So you are correct but unfortanately the problem is that outlook is not an exclusive way to send emails to BB.

Our application initiated the emials through a standard JAVA method. The REPLY TO works perfectly fine when you reply from outlook, other devices but the BB does not accomodate. It may still be a problem with how we do it but was wondering if someone from RIM or teh community can help with that.

We're using standard javamail to construct a mail message and we're using the setReplyTo method to set the Reply-To field

http://java.sun.com/products/javamail/javadocs/javax/mail/Message.html#setReplyTo%28javax.mail.Addre...

Thanks for trying to figure this out.

[sdgardne]

OK -- so just to be even more 100% clear, the suggestion is not to use a different email client, but a different email server/service to initiate the original email (with the difference in ReplyTo versus From). The purpose of this test is to see if a reply-to formatted via an email server/service that is different from yours acts properly when the email arrives at the BB via BIS...we already know this to be true of the devices and services that we have tested -- but yours (including the devices) are unique to you and it would be a good idea in the diagnostic process to rule out your HH's and BIS (which this test will accomplish). It is, of course, your decision as to what steps to take in the diagnostic process.

But yes, you will need other help (not likely from RIM, btw -- as these are user-to-user forums, not user-to-RIM) for the components you have quoted.

Good luck!

[dguerriero]

It isn't working for me either. My company uses a .net application to send mails.

But it WAS working OK until last month... with the SAME application, same server and same mail address...

[yspec]

Same timing here with Java. About a month ago and we haven't changed anything. Let us know if you find something - we'll do the same.

[sdgardne]

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yspec wrote:

Same timing here with Java. About a month ago and we haven't changed anything. Let us know if you find something - we'll do the same.

---

Hang on...unless I missed it (apologies if I did), this is the first time you've said that it used to work but then stopped! That changes everything...can you confirm that this is the case? That it used to work just fine, you changed nothing about your outbound email service, and then it stopped about a month ago?

Thanks...

[yspec]

Yes, this was the case but I can't say this 100% because our usage grew significantly and we may have missed it before or haven't made the link to Blackberry. Now teh problem is very apparent. We haven't made any changes related to our email.

[dguerriero]

This is how the headers look:

From Outlook: WORKS OK

Reply-To: <xxx@server.com>
From: "JJ Smith" <yyy@server.com>
To: "'RR Smith'" <rrr@server.com>
Subject: TEST


From .Net Application: DOESNT WORK NOW BUT IT WORKED JUST FINE LAST MONTH

From: yyy@server.com
To: rrr@server.com
Reply-To: xxx@server.com
Subject: TEST

Hope it helps.

[joe07734]

Hello, we're having a similar problem with our outgoing emails from our service bandcamp.com. We have a contact form that lets a fan contact a band; we then send the band an email on the fan's behalf, with a reply-to for the fan. Here's an example header sent to a gmail account:

Subject: sub

To: band <xx@gmail.com>

From: Abe Vigoda via Bandcamp <fancontact@bandcamp.com>

Reply-To: Abe Vigoda <yy@gmail.com>

When this email is received on a BB it shows:

From: Abe Vigoda via Bandcamp

sub

<date>

When I rollover the From field and show the address it displays fancontact@bandcamp.com, not yy@gmail.com. Replying sends the reply to fancontact. Let me know if there's anything I can do to help figure this one out.

Joe